5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing excellent management procedures.
Safety guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, then you are able to see whether or not they do their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see if the protector organization is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your guards. In most cases they likely are, but it’s crucial to implement a method of verification and quality management to make sure that problems connected with the deficiency of doing these jobs do not begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and attaining what you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security company and ask yourself does it look decent.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent method to display if the protector is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial conversation will tell you a good deal on what to expect from that guard and it gives you an opportunity to request a different guard if you think it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• How long is each new officer trained?
• How long can the security company double bank? (Double banking is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the answer to every one of these questions and make certain they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a guard to work in your property.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job isn’t important and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re in your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in regularly with the security guard company provides a method of making certain each guard is safe and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure they know their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.